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The power of language and human connection – the Communications function states its case

Another communiqué from the front line, with insights, anecdotes and quotes derived from a number of interesting conversations with senior communications and HR executives as well as consultancy leaders. Until this crisis arrived, it is probably fair to say internal communications was some way from being an established business discipline. It is also not unreasonable to state that…

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The silver lining of deeper employee engagement....and other stories of humanity

Every crisis has its silver lining, where some good comes of it, and in the case of Covid-19 it could well be the humanity that companies have discovered. Over recent weeks we have heard many heartening stories, mainly from corporate comms/affairs and internal communications directors, about the herculean efforts that companies are making to assuage the anxieties…

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Corporate Communications – dispatches from the front line

Over the past few weeks we have been talking to corporate communications/affairs directors (for simplicity I will use corporate comms) in a number of well known organisations to learn first hand of their experiences on the front line. Along with HR and IT, the communications function has been in the eye of the storm, with companies constantly having to communicate,…

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